{"id":3526,"date":"2024-07-31T13:32:00","date_gmt":"2024-07-31T11:32:00","guid":{"rendered":"https:\/\/www.eoperations.ch\/?p=3526"},"modified":"2024-07-31T13:32:00","modified_gmt":"2024-07-31T11:32:00","slug":"resultats-de-lenquete-aupres-des-clients-2024","status":"publish","type":"post","link":"https:\/\/www.eoperations.ch\/it\/resultats-de-lenquete-aupres-des-clients-2024\/","title":{"rendered":"R\u00e9sultats de l\u2019enqu\u00eate aupr\u00e8s des clients 2024"},"content":{"rendered":"<p>Cette ann\u00e9e encore, nous avons interrog\u00e9 nos clients en mai\/juin. Ils nous ont fait part de leur niveau de satisfaction quant \u00e0 nos prestations, de la probabilit\u00e9 qu\u2019ils nous recommanderaient, mais aussi des domaines o\u00f9 nous pouvions encore progresser. Cette ann\u00e9e, <strong>pr\u00e8s de 300 clients<\/strong> ont particip\u00e9 \u00e0 l&#8217;enqu\u00eate et nous ont fourni de pr\u00e9cieuses informations sur les services suivants:<\/p>\n<ul>\n<li>eD\u00e9m\u00e9nagementCH<\/li>\n<li>Helpdesk 1<sup>er <\/sup>niveau pour les communes<\/li>\n<li>Mise en \u0153uvre des accords-cadres TSL (groupement d&#8217;achat de prestations standard de t\u00e9l\u00e9communication)<\/li>\n<li>Assistance op\u00e9rationnelle pour EasyGov.Swiss<\/li>\n<li>Validateur de signature eGov<\/li>\n<li>Bureau TIC pour l&#8217;ASVC<\/li>\n<li>Bureau DIMAG<\/li>\n<li>TERRIS<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Nous sommes tr\u00e8s heureux de constater que <strong>plus de 90%<\/strong> des clients continuent \u00e0 \u00eatre satisfaits de nos prestations. En cons\u00e9quence, la plupart de nos clients ont indiqu\u00e9 qu\u2019il \u00e9tait tr\u00e8s probable qu\u2019ils nous recommanderaient.<\/p>\n<p>Nos clients sont particuli\u00e8rement satisfaits de la rapidit\u00e9 de traitement de leurs demandes, de l&#8217;amabilit\u00e9 et de l&#8217;engagement des collaborateurs ainsi que du professionnalisme de notre travail. Dans certains cas, le potentiel d&#8217;am\u00e9lioration r\u00e9side par exemple dans un temps de r\u00e9solution des probl\u00e8mes encore plus court, dans la disponibilit\u00e9 t\u00e9l\u00e9phonique ou dans une information plus claire sur les d\u00e9comptes\/co\u00fbts de certains services.<\/p>\n<p><strong><em>Vous trouverez des informations d\u00e9taill\u00e9es <a href=\"https:\/\/www.eoperations.ch\/wp-content\/uploads\/2024\/07\/Ergebnisse_Umfrage_Services_2024-f-v1.0.pdf\">ici<\/a>\u00a0<\/em><\/strong><\/p>\n<p>C&#8217;est avec plaisir que nous utiliserons \u00e0 nouveau vos nombreux et pr\u00e9cieux commentaires pour adapter encore mieux nos services \u00e0 nos clients \u00e0 l&#8217;avenir, et pour continuer \u00e0 nous engager afin de vous satisfaire totalement par nos prestations.<\/p>\n<p>Le responsable produits des services correspondants reste \u00e0 votre disposition pour r\u00e9pondre \u00e0 vos questions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cette ann\u00e9e encore, nous avons interrog\u00e9 nos clients en mai\/juin. Ils nous ont fait part&#8230;<\/p>\n","protected":false},"author":6,"featured_media":3525,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[24],"tags":[],"class_list":["post-3526","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-it"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e9sultats de l\u2019enqu\u00eate aupr\u00e8s des clients 2024 - eOperations<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eoperations.ch\/it\/resultats-de-lenquete-aupres-des-clients-2024\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9sultats de l\u2019enqu\u00eate aupr\u00e8s des clients 2024 - eOperations\" \/>\n<meta property=\"og:description\" content=\"Cette ann\u00e9e encore, nous avons interrog\u00e9 nos clients en mai\/juin. 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