{"id":3097,"date":"2023-07-12T15:23:54","date_gmt":"2023-07-12T13:23:54","guid":{"rendered":"https:\/\/www.eoperations.ch\/?p=3097"},"modified":"2023-07-12T15:25:19","modified_gmt":"2023-07-12T13:25:19","slug":"resultats-2023-it","status":"publish","type":"post","link":"https:\/\/www.eoperations.ch\/it\/resultats-2023-it\/","title":{"rendered":"R\u00e9sultats de l\u2019enqu\u00eate aupr\u00e8s des clients 2023"},"content":{"rendered":"<p>Cette ann\u00e9e encore, nous avons interrog\u00e9 nos clients en mai\/juin. Ils nous ont fait part de leur niveau de satisfaction quant \u00e0 nos prestations, de la probabilit\u00e9 qu\u2019ils nous recommanderaient, mais aussi des domaines o\u00f9 nous pouvions encore progresser. \u00c0 cette occasion, une centaine de clients ont \u00e0 nouveau particip\u00e9 \u00e0 l&#8217;enqu\u00eate et nous ont fourni de pr\u00e9cieuses informations sur les services suivants :<\/p>\n<ul>\n<li>eD\u00e9m\u00e9nagementCH<\/li>\n<li>Helpdesk 1<sup>er <\/sup>niveau pour les communes<\/li>\n<li>Mise en \u0153uvre des accords-cadres TSL (groupement d&#8217;achat de prestations standard de t\u00e9l\u00e9communication)<\/li>\n<li>Assistance op\u00e9rationnelle pour EasyGov.Swiss<\/li>\n<li>Validateur de signature eGov<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Nous sommes tr\u00e8s heureux d&#8217;avoir pu maintenir le niveau \u00e9lev\u00e9 de l&#8217;ann\u00e9e derni\u00e8re et de constater que plus de 96% des clients sont toujours satisfaits de nos services. aussi la plupart d\u2019entre eux ont-ils indiqu\u00e9 qu\u2019il \u00e9tait tr\u00e8s probable qu\u2019ils nous recommanderaient.<\/p>\n<p>Nos clients sont particuli\u00e8rement satisfaits de la r\u00e9activit\u00e9, de la comp\u00e9tence et de l&#8217;amabilit\u00e9 de nos collaboratrices et collaborateurs, ainsi que de la qualit\u00e9 et de la r\u00e9gularit\u00e9 de la communication. Un potentiel d&#8217;am\u00e9lioration est per\u00e7u dans certains cas, par exemple dans le temps de traitement des demandes.<\/p>\n<p><em>Vous trouverez des informations d\u00e9taill\u00e9es <a href=\"https:\/\/www.eoperations.ch\/wp-content\/uploads\/2023\/07\/Ergebnisse_Umfrage_Services_2023-f-v1.0.pdf\">ici\u00a0<\/a><\/em><\/p>\n<p>C&#8217;est avec plaisir que nous utiliserons \u00e0 nouveau vos nombreux et pr\u00e9cieux commentaires pour adapter encore mieux nos services \u00e0 nos clients \u00e0 l&#8217;avenir, et pour continuer \u00e0 nous engager afin de vous satisfaire totalement par nos prestations.<\/p>\n<p>Le responsable produits des services correspondants reste \u00e0 votre disposition pour r\u00e9pondre \u00e0 vos questions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cette ann\u00e9e encore, nous avons interrog\u00e9 nos clients en mai\/juin. Ils nous ont fait part&#8230;<\/p>\n","protected":false},"author":6,"featured_media":3093,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[24],"tags":[],"class_list":["post-3097","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-it"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e9sultats de l\u2019enqu\u00eate aupr\u00e8s des clients 2023 - eOperations<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eoperations.ch\/it\/resultats-2023-it\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9sultats de l\u2019enqu\u00eate aupr\u00e8s des clients 2023 - eOperations\" \/>\n<meta property=\"og:description\" content=\"Cette ann\u00e9e encore, nous avons interrog\u00e9 nos clients en mai\/juin. 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