{"id":4233,"date":"2026-04-15T09:22:55","date_gmt":"2026-04-15T07:22:55","guid":{"rendered":"https:\/\/www.eoperations.ch\/?p=4233"},"modified":"2026-04-15T09:31:10","modified_gmt":"2026-04-15T07:31:10","slug":"beschaffung-1stlvl-fr","status":"publish","type":"post","link":"https:\/\/www.eoperations.ch\/fr\/beschaffung-1stlvl-fr\/","title":{"rendered":"Nouveau groupement d&rsquo;achat pour le support de premier niveau des cantons"},"content":{"rendered":"<p>D\u00e9but 2025, des repr\u00e9sentants de l&rsquo;Office de l&rsquo;informatique du canton de Zurich ont approch\u00e9 eOperations Suisse avec le souhait d&rsquo;acqu\u00e9rir des prestations de support de premier niveau pour le service d&rsquo;Authentification GOVernment (AGOV) et de faire examiner la possibilit\u00e9 de constituer un groupement d&rsquo;achat. L&rsquo;int\u00e9r\u00eat pour la participation a \u00e9t\u00e9 grand, de sorte qu&rsquo;un avant-projet d&rsquo;acquisition a pu \u00eatre r\u00e9alis\u00e9 avec succ\u00e8s avec 13 cantons impliqu\u00e9s. L&rsquo;analyse des besoins, r\u00e9alis\u00e9e dans le cadre de l&rsquo;avant-projet, a permis de constater que les besoins d\u00e9passaient les applications AGOV et que le groupement d&rsquo;achat souhaitait se pr\u00e9parer \u00e0 l&rsquo;avenir et acqu\u00e9rir un support pour les applications eGov les plus diverses.<\/p>\n<p>Le 20 mars 2026, l&rsquo;appel d&rsquo;offres actuellement en cours a pu \u00eatre publi\u00e9. Le groupement d&rsquo;achat, qui s&rsquo;est \u00e9tendu \u00e0 16 cantons, ainsi que la Technique et informatique polici\u00e8res de Suisses (TIP) se sont fix\u00e9s pour objectif de faire en sorte que des prestations de soutien adapt\u00e9es individuellement soient acquises pour un grand nombre d&rsquo;autorit\u00e9s h\u00e9t\u00e9rog\u00e8nes (cantons et communes). Les services d&rsquo;assistance mis au concours doivent garantir que les utilisateurs (citoyens et employ\u00e9s de l&rsquo;administration) b\u00e9n\u00e9ficient d&rsquo;une assistance continue lors de l&rsquo;utilisation des applications eGov et notamment lors de l&rsquo;authentification (par ex. via AGOV). La soumission est con\u00e7ue comme un accord-cadre avec un maximum de quatre adjudicataires, afin de tenir compte de l&rsquo;h\u00e9t\u00e9rog\u00e9n\u00e9it\u00e9 organisationnelle et op\u00e9rationnelle consid\u00e9rable des diff\u00e9rents services ayant des besoins. Les prestations concr\u00e8tes et leur \u00e9tendue ne sont pas d\u00e9finies de mani\u00e8re fixe, mais sont d\u00e9termin\u00e9es en aval par des proc\u00e9dures de \u00ab\u00a0mini-tender\u00a0\u00bb sp\u00e9cifiques aux besoins.<\/p>\n<p>Les prestations faisant l&rsquo;objet de l&rsquo;appel d&rsquo;offres couvrent les trois domaines principaux suivants\u00a0:<\/p>\n<ul>\n<li><strong>Le onboarding\u00a0: <\/strong>conception et mise en place des services de support.<\/li>\n<li><strong>Services d\u2019assistance &amp; reporting : <\/strong>mise \u00e0 disposition d&rsquo;une assistance de premier niveau (par t\u00e9l\u00e9phone, e-mail, syst\u00e8me de ticketing) en allemand, fran\u00e7ais, italien et anglais ainsi que de nombreux rapports mensuels et comit\u00e9s de pilotage.<\/li>\n<li><strong>Assistance 24h\/24 et 7j\/7\u00a0: <\/strong>un service suppl\u00e9mentaire optionnel qui garantit une assistance 24 heures sur 24.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Les premi\u00e8res r\u00e9mun\u00e9rations des prestations sont pr\u00e9vus pour le quatri\u00e8me trimestre 2026.<\/p>\n<p>Contact : <a href=\"mailto:beschaffungen@eoperations.ch\">beschaffungen@eoperations.ch<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9but 2025, des repr\u00e9sentants de l&rsquo;Office de l&rsquo;informatique du canton de Zurich ont approch\u00e9 eOperations&#8230;<\/p>\n","protected":false},"author":6,"featured_media":4232,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-4233","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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