{"id":3854,"date":"2025-07-07T09:00:54","date_gmt":"2025-07-07T07:00:54","guid":{"rendered":"https:\/\/www.eoperations.ch\/?p=3854"},"modified":"2025-07-10T11:32:11","modified_gmt":"2025-07-10T09:32:11","slug":"resultats-de-lenquete-aupres-des-clients-2025","status":"publish","type":"post","link":"https:\/\/www.eoperations.ch\/fr\/resultats-de-lenquete-aupres-des-clients-2025\/","title":{"rendered":"R\u00e9sultats de l\u2019enqu\u00eate aupr\u00e8s des clients 2025"},"content":{"rendered":"<p>Cette ann\u00e9e encore, nous avons interrog\u00e9 nos clients en mai\/juin. Ils nous ont \u00e0 nouveau fait part de leur satisfaction concernant nos prestations, de leur intention de nous recommander et de leurs suggestions d&rsquo;am\u00e9lioration. Cette ann\u00e9e, <strong>pr\u00e8s de 400 clients<\/strong> ont particip\u00e9 \u00e0 l&rsquo;enqu\u00eate et nous ont fourni de pr\u00e9cieuses informations sur les services suivants\u00a0:<\/p>\n<ul>\n<li>Gestion des produits et des services pour eD\u00e9m\u00e9nagementCH<\/li>\n<li>1<sup>er <\/sup>niveau Helpdesk pour le service eD\u00e9m\u00e9nagementCH destin\u00e9 aux communes<\/li>\n<li>Mise en \u0153uvre des accords-cadres TSL (groupement d&rsquo;achat Prestations de t\u00e9l\u00e9communication standard)<\/li>\n<li>Support d\u2019exploitation pour EasyGov.Swiss<\/li>\n<li>Gestion des produits et services pour le validateur de signature eGov<\/li>\n<li>Bureau TIC pour l&rsquo;ASVC<\/li>\n<li>Bureau pour la solution commune d&rsquo;archivage num\u00e9rique \u00e0 long terme en Suisse DIMAG<\/li>\n<li>Gestion des produits, des changements et du support de la solution logicielle TERRIS pour les offices du registre foncier.<\/li>\n<li>Gestion des produits et des services pour la plate-forme d&rsquo;information de l&rsquo;OFS swissdatacommUNITY<\/li>\n<li>Gestion des produits et services pour le logiciel et l&rsquo;application mobile P\u00eache et chasse eFJ<\/li>\n<li>Mise en \u0153uvre des accords-cadres Signatures et sceaux (communaut\u00e9 d\u2019approvisionnement)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Nous sommes tr\u00e8s heureux de constater que <strong>plus de 94% des clients<\/strong> continuent \u00e0 \u00eatre satisfaits de nos prestations. En cons\u00e9quence, la plupart de nos clients ont indiqu\u00e9 qu\u2019il \u00e9tait tr\u00e8s probable qu\u2019ils nous recommanderaient. Le score moyen net du promoteur se situe \u00e0 un bon niveau de 31 points.<\/p>\n<p>Nos clients sont particuli\u00e8rement satisfaits des d\u00e9lais de r\u00e9ponse courts du support, du contact avec les chefs de produit, de la communication efficace et aimable ainsi que de la qualit\u00e9 g\u00e9n\u00e9rale des prestations. Dans certains cas, des am\u00e9liorations sont possibles, par exemple en proposant une assistance plus pouss\u00e9e aux utilisateurs ou en r\u00e9duisant encore les d\u00e9lais de r\u00e9ponse aux demandes d&rsquo;assistance.<\/p>\n<p><strong><em>Vous trouverez des informations d\u00e9taill\u00e9es <a href=\"https:\/\/www.eoperations.ch\/wp-content\/uploads\/2025\/07\/Ergebnisse_Umfrage_Services_2025-f-v1.2-kurz-1.pdf\">ici<\/a>\u00a0<\/em><\/strong><\/p>\n<p>C&rsquo;est avec plaisir que nous utiliserons \u00e0 nouveau vos nombreux et pr\u00e9cieux commentaires pour adapter encore mieux nos services \u00e0 nos clients \u00e0 l&rsquo;avenir, et pour continuer \u00e0 nous engager afin de vous satisfaire totalement par nos prestations.<\/p>\n<p>Le responsable produits des services correspondants reste \u00e0 votre disposition pour r\u00e9pondre \u00e0 vos questions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cette ann\u00e9e encore, nous avons interrog\u00e9 nos clients en mai\/juin. Ils nous ont \u00e0 nouveau&#8230;<\/p>\n","protected":false},"author":6,"featured_media":3855,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-3854","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e9sultats de l\u2019enqu\u00eate aupr\u00e8s des clients 2025 - eOperations<\/title>\n<meta name=\"description\" content=\"Comme les ann\u00e9es pr\u00e9c\u00e9dentes, nous avons men\u00e9 une enqu\u00eate aupr\u00e8s de nos clients sur nos services au cours de l&#039;\u00e9t\u00e9 2025 et avons \u00e0 nouveau b\u00e9n\u00e9fici\u00e9 de retours d\u2019exp\u00e9rience passionnants. Nous sommes tr\u00e8s heureux de constater que plus de 94% des clients continuent \u00e0 \u00eatre satisfaits de nos prestations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eoperations.ch\/fr\/resultats-de-lenquete-aupres-des-clients-2025\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9sultats de l\u2019enqu\u00eate aupr\u00e8s des clients 2025 - eOperations\" \/>\n<meta property=\"og:description\" content=\"Comme les ann\u00e9es pr\u00e9c\u00e9dentes, nous avons men\u00e9 une enqu\u00eate aupr\u00e8s de nos clients sur nos services au cours de l&#039;\u00e9t\u00e9 2025 et avons \u00e0 nouveau b\u00e9n\u00e9fici\u00e9 de retours d\u2019exp\u00e9rience passionnants. 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